Forgot my password. How do I get a new one?
If you sign in with a Trail username and password
- Open your organisation’s Trail login page.
- Select Forgot your password?
- Enter the email address you use for Trail and select Send.
- Follow the instructions sent to your email address.
- After signing in, open My profile to change your password and select Save.
If the email does not arrive, check your spam folder and confirm that you used the email address associated with your Trail account.
Your organisation’s Trail administrator can also send a new Trail password from Admin → Users.
If you use Single Sign-On
Your organisation manages that password. Use its normal password recovery process or contact your IT team.
Resetting a Trail password does not change your SSO password.