Closing a defect report

When a new defect report has been created, it should be processed as quickly as possible to ensure the safe use of the item. An item with an open defect report cannot be reserved.

This guide covers:

  1. Defect report handling practices
  2. Accepting or rejecting a defect report
  3. Processing and closing a defect report in a browser
  4. Processing and closing a defect report in the mobile app

Defect report handling practices

  • Requires editor lever user rights for maintenance
  • A defect report can be either accepted or rejected
  • Open defect reports are visible:
    • On the item’s own item card
    • On the Maintenance > Maintenance work page
  • If the item cannot be repaired, it can be removed as broken

Accept or reject a defect report

  1. Open the item card or go to Maintenance > Maintenance work page
  2. Open the maintenance summary
  3. Detailed information will open, and you can choose:
    • Accept: Maintenance is required. The item is taken into maintenance
    • Reject: Maintenance is not required. The item returns to the Available state
  4. Accepting or rejecting can also be done directly from the Maintenance work page

Processing and closing a defect report in a browser

  1. Open the maintenance view, where you can enter additional information:
    • Attachments: Add, for example, a photo or an external repairer’s report
    • Spare parts: Record the spare parts used (for consumables, the stock level is reduced when usage is recorded)
    • Comments: Add additional details, such as observations made during the repair
  2. If the item cannot be repaired, click Close maintenance and delete item
    • The item is soft-deleted and can later be found via advanced search in the item list

  1. Click Close.
  2. Fill in any final details, such as labour hours.
  3. Click Save and close.
  4. The defect report is now closed, and the item can be used normally again.

Processing and closing a defect report in the mobile app

  1. Open the mobile app
  2. Go to Menu > Maintenance
  3. Search for the report
    • You can also find the maintenance through item card.

  1. Open the report
  2. Accept / Reject the report if this has not already been done
  3. Tap Close
  4. Fill in any final details, such as labour hours, or description.

  1. Tap Save
  2. The defect report is now closed, and the item can be used normally again.

⭐ Tips

  • Always check that the maintenance has been completed before closing the defect report. This helps avoid incorrect entries.
  • If you want to track multiple open defect reports at a specific location, use the advanced search on the Maintenance work page.

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