How do I get a user account?

To use Trail, you need access to your organisation’s Trail environment.

Depending on your organisation's Trail, there are few possibilities:

  1. If your organisation uses single sign-on (SSO) and you are included in its SSO user list, you may be able to sign in directly with your organisation’s credentials.
  2. If you already have a Trail account, try signing in or resetting your Trail password instead of requesting a second account. If your request remains pending, contact your organisation’s Trail administrator.
  3. For new user, request access from login page

Request access

  1. Open your organisation’s Trail login page and select Request access.

  1. Enter your email address, first and last name.
  2. Add a short description of your team or role so the administrator can assign the right access.
  3. Select Request.
  4. Your organisation’s Trail admin user receives the request and decides whether to approve it.

Admin users can also create accounts directly in Admin → Users and assign user rights and departments.

For step-by-step instructions, see Request access to Trail and Users / Adding a new user.

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