Users / How to delete or reactivate a user?

How to delete a user

Delete user - Valid until date

This is the recommended method for managing temporary employees or students, as the expiration date can be set in advance. Once the “Valid Until” date is reached, the user will no longer be able to log in with Trail credentials.

1. Open Admin → Users
2. Open the user’s profile in edit view
3. Valid Until → set the date after which the user should no longer be able to log in with their Trail credentials.
4. Click Save

Delete user - Manually delete user

Alternatively, a user profile can be manually removed from the user list.

1. Open Admin → Users
2. Click the user’s name (do not open edit view)
3. Click Delete in the top right corner
4. The user is deactivated and can no longer log in

How to search for deleted user?

Deleted users are always deleted softly meaning that they can be found and reactivated Advanced Search.

1. Open Admin → Users
2. Open Advanced Search
3. Under Active users, select Show only inactive users
4. Click Search

You will find a list of all those users who have been manually deleted or with a valid until date.

How to activate an old user account?

There are two ways for this. From user's profile you can see if user has been deactivated from valid until, or manual deletion.

Reactivate user - Valid until

1. Click the user’s name.
2. Select Edit user details.
3. Set a new Valid Until date in the future or clear the field entirely.
4. Click Save.

The user is restored with the same permissions and password as before.

Reactivate user - Manually deleted

1. Click the user’s name.
2. Click Undelete in the top right corner.
3. The user is reactivated with the same user rights and password as before deactivation.